Amazon japan customer service reddit. At least, there is no support in English.
Amazon japan customer service reddit To receive a refund of return shipping costs, please contact Customer Service after returning the item and state the order number, return tracking number, and return shipping fee. I messaged Amazon customer service which didn't do Jacksh*t and told me to message the store directly through Amazon , the store refunded me after I sent the goods back but amazon was like AIGHT this aint my problem lol . Personal army requests or "scam the scammer"/scambaiting posts are not permitted. I would like to know your experience with ordering kung mas hassle ba compared sa mga proxy shipping or hindi. They resolved it quickly and gave me an extra month prime as compensation since they noticed that my package had been late. 1. Be civil to one another (no name calling or insults). The core process boils down to creating an account, navigating the language barrier, understanding shipping options, and I have been an Amazon JP customer for over 10 yrs. When you buy from 3rd party sellers just keep an eye on the shipping and the return policy. They are incompetent and poorly trained and can’t even deal with the most basic of issues. I used to reach call centers in Jamaica, South Africa, India, United States and those center I wanted to buy some Japanese exclusive Kindle ebooks that are not sold in my region, and the only way was to create an amazon. It was delivered, and Amazon shows it as delivered, and the notification on Amazon says, "Your package is currently being delivered to the the pickup location. And well, online shopping is still a growing market. Yeah so I was browsing coffee gear on amazon jp because the ones I want is so much cheaper there compared to resellers. Why is Amazon jp such a piece of shit? So I moved to Japan a month ago and had some bad experiences with Amazon. Even when I go to the Seller Messaging Assistant and select "I didn't receive an order", it responds with "Since Amazon is handling the shipping for this order, you'll need to talk with an Amazon Amazon customer service has always been great with me. Heyy I’m looking for anyone working in amazon japan customer service, i have a question about their policy I don’t totally understand. Amazon Japan has English customer service. . The way it works is the amazon product is sent to Tenso's warehouse and then tenso sends it to you internationally through EMS. I have no issue returning the item, just wanted a reasonable way to do so. In the receipt past though, my experience with the Amazon customer service is quite pathetic! We would like to show you a description here but the site won’t allow us. Jan 6, 2025 · Amazon has had abysmal customer service for a couple of years now but it’s changed recently and it’s even worse. How do I get help from an actual human at Amazon customer service? About once every two years I need to reach an actual person at Amazon. I sent the appeals, but the only answer I have is from a bot, with the same and old information. Or has Amazon simply make a business decision that customer service is no longer a part of its business model so it offshores it all to the lowest common denominator and hopes that most customers won't care or will keep buying? I used to get great service from reps. jp ”, which seemed similar to the mail I used to receive from Amazon JP. Does anybody knows how to talk by phone to an Amazon Sep 8, 2022 · Amazon Japan Customer Service Is Now A Disaster. Note that some refunds may be issued in the form of an Amazon Gift Card. The quality of Amazon Japan's Business Customer Service has deteriorated markedly from the situation that previously applied up until the middle of 2024 and to the extent that it is no longer possible to feel confident that issues, should they arise, will be dealt with efficiently and effectively. We have an Amazon Fire Tablet that was under warranty and broke. What happened to the feature on Amazon that allows you to chat with a representative because of issues with orders? I used to do this all the time, and now I can't seem to find the feature anymore. From impressed to frustrated from Amazon's service. Now, that tablet needs repair. I talked to one before a… This message is posted to all new submissions to r/scams; please do not message the moderators. The rest of the time the automation & bot chat takes care of any issues. I’ve never had a problem with returning an item or reporting an issue. I've tried using a proxy shipping service but I want to try ordering straight from amazon jp. My account was deactivated. There doesn't seem to be any other way to buy from Amazon Japan and this is the commonly used method everywhere I ask. Not an official Amazon support site. Has anyone found a way to contact Amazon. 98% of the time everything works perfectly, but when it doesn't, I've always found customer service to be helpful at quickly resolving any issues. 5K votes, 420 comments. jp all the time in the US. In this case, in order to assistir you, please go to this link: Amazon. Sayama-shi (1) Amazon Operations (80) Transportation, Shipping & Logistics (67) Amazon Customer Service (3) ROLE TYPE Individual Contributor (116) People Manager (34) this is my experience with amazon japan (I'm posting this, cause i tried searching 'amazon japan to philippines' most of it are in question form about how amazon handles shipping to PH) I bought books from amazon japan, I didn't use a forwarder 9 books, it totaled ~4500jpy + 2500jpy shipping I paid via debit card (Paymaya and Gcash virtual cards should work, if you do not have a physical one How to buy from Amazon Japan fast and easy with Japan Rabbit buying service. they keep me hanging and keep transferring me to different people. Will be visiting JP and would like to order stuff from Amazon. When the last item arrived and I contacted customer service to get my credit, they said that wasn’t something they You can find out the warranty period is one year by contacting Nreal Amazon Japan or Nreal Amazon US online customer service since you'll be purchasing from these two shops. I mistakenly ordered a Makita cordless vacuum, without realizing it was 本体のみ, so with no battery. I've seen people complaining a lot recently, but I think they have too many deliveries on their hands because of the holidays. jp customer support? I've checked their website in English and Japanese and cannot for the life of me find out how to get in touch with them. Get expert tips and tricks to streamline your communication with Amazon We would like to show you a description here but the site won’t allow us. Aug 16, 2024 · Reliable service: Amazon Japan maintains the high standards of customer service and delivery efficiency that Amazon is known for globally. jp in the past. Today was that day. It is a shipping forwarding service that allows you to get any product from Japan (not just from amazon, but many other shops as well). As another user mentioned, your interviewing experience really depends on what division and department that you trying to join. I contacted chat customer service back to see why the refund status page wasn't updated to reflect I dropped it off, they received it back, and the refund was processed. Search the help library Type something like, "question about a charge" Hello @Charlie90, welcome to the Forums! I understand that you're trying to reach out customer service for Amazon Japan. I’m in na and every time I call customer service lately I get the call center in the Philippines, where the agents are beyond horrible. They have an English language option too. jp account and fill in the billing info with a random Japanese address and phone number. Changes in Amazon customer service I'm a longtime Amazon customer - 20 years and more than $100K in purchases. It is under a 2 year warranty still. A reminder of the rules in r/scams. I agree with the level of customer service on Amazon. Amazon Japan customer service is great. We would like to show you a description here but the site won’t allow us. Jun 3, 2022 · I applied to Amazon after working in Rakuten for 6 months having a Bachelor's Degree from Moscow State University Used to be a garbage company with great customer service, now its a garbage company with garbage customer service. Oct 21, 2025 · Understanding Amazon Japan‘s Marketplace Model First, it‘s important to clarify how Amazon Japan operates for international customers. Once the delivery is completed, we will 325 votes, 212 comments. I just go on their website, make an account (you can't use your USA account) and buy stuff. Authenticity and quality: Products sold by Amazon Japan are typically of high quality, and the platform offers numerous authentic items directly from Japanese brands and manufacturers. Jun 19, 2025 · How to Buy Things from Amazon Japan: A Guide for Global Shoppers Want to tap into the treasure trove that is Amazon Japan, but feeling a little lost? Fear not! Acquiring that sought-after anime figure, unique stationery, or authentic Japanese snack is easier than you think. In the end I just found a different option to connect to chat (I think it was something about my account), and the guy transferred me to the correct department. Has anyone else been dealing with this? any tips? We would like to show you a description here but the site won’t allow us. yoi can either mail through the order, or call. So I ordered an item off of Amazon Japan to be delivered to my local Family Mart, since it was a sort of important item and I didn't want it sitting on my front step all day while I was at work. Amazon Ichikawa FC Return Center 2-13-1 Shiohama, Ichikawa-shi 272-0127 JAPAN Return items using the carrier’s parcel service (only for domestic returns) Please fill in the return address in the “ship-to” field of the carrier's invoice. jp Customer Service and login with your account. The suspicious mail was from, and I copy & paste, “ auto-confirm@amazon. I tried a lot of times to get contact with the Amazon Japan team, but aparentely nobody speaks English. Why can't a rep resolve this quickly without keeping me waiting a half hour and transferring me? it's maddening and terrible customer service. I never tried buying toys so they might not be eligible but I have bought a ton of Japanese Blu-rays from Amazon. I work at Amazon Japan, have been a hiring manager and interviewer at different times, and have responded to similar questions in the past. The service is great. Nov 14, 2023 · A comprehensive guide to Amazon Japan for English speakers. The ship-to phone number is not required. Amazon has really gone downhill in terms of customer service in the last couple of years. Called customer service, and they found no such order from my account, the order number did not exist on my account l, and they sent no such email to my account as well. White rice, brown rice, espresso, protein bars, granola bars, protein shake mix, a snorkel for a weekend trip, adidas sneakers, cosmetics, shikwasa (case), tansan (case), vitamins, a television, a Christmas tree, an osprey hiking backpack, a laptop stand, RJ45 cable, snow pants, a desk, a watch strap, and probably some other weird stuff I can’t We would like to show you a description here but the site won’t allow us. Heard that you can get items delivered in convenient store, anybody who tried that? Is having japanese number really necessary when ordering? 48 votes, 131 comments. Thank you!. trueI buy from Amazon. 79K subscribers in the amazonprime community. If it was a bodega, it would be the one where the guy at the counter yells at you to hurry up and accuses you of stealing while you browse. I made some purchases with my credit card and everything We would like to show you a description here but the site won’t allow us. It's easy. Compared to Amazon US, Amazon JP’s delivery system is AMAZING! I just ordered a bunch of stuff on Amazon US, December 21st to be exact. Visit the Amazon Customer Service site to find answers to common problems, use online chat, or call customer service phone number at 1-888-280-4331 for support. No uncensored gore, personal photographs, or NSFL content We would like to show you a description here but the site won’t allow us. Question regarding Amazon JP , EU new regulations and import fees & taxes : r/japan r/japan Current search is within r/japan Remove r/japan filter and expand search to all of Reddit Sep 13, 2023 · Learn how to effectively email Amazon customer service for quick and efficient resolution of your issues. Simple issues take multiple phone calls and hours because of them. Current State of Amazon. I have used it many times to get cheaper electronics products and such from Japan. Things I have bought on Amazon Japan recently. We sent it in and Amazon lost it, Amazon had us buy a new tablet and wait 2 weeks for arrival and issued a refund. Like other Amazon sites, Amazon Japan is a hybrid marketplace with two main seller types: Items sold and fulfilled directly by Amazon Japan – These products are sourced, stored, and shipped by Amazon itself, providing a higher level of quality control and 16 votes, 19 comments. 129K subscribers in the amazonprime community. They could cost quite a bit. At least, there is no support in English. The earliest delivery date is December 28th - January 3rd and this is delivery within the US. co. ae In the past I have dealt with some customer service representatives who are really good, but I guess they don't stay long at the job - they move where they get paid (appreciated) better. I have returned a cloth item because it’s doesn’t match website description But i have returned it manually using the address/postal code customer service agents have told me However I didn’t receive a confirmation about return is received at the FC We would like to show you a description here but the site won’t allow us. A guy in customer service told me that they are making it more difficult for customers to contact human support, because they do not want customers contacting them. Some items can't be shipped to the USA. Too bad many stationary items do not ship outside of Japan. Lately been terrible service and no more e-mail option so I have to endure terrible service in real time. . This is crazy, it seems like amazon has been taken over by a ring of indian scam phone centers. I knew Japan didn't take customer protection laws too seriously but this is getting ridiculous. Really terrible UI. No hassle, no delay, just amazing service all the way. I wasn't able to find a customer service live chat on the site to do a refund last year, but it was quite easy to find somebody to talk to through the mobile app. After seeing through tracking Amazon received it back, I contacted customer service and Saba said, I just processed your refund and you'll see it in 3-5 days. Find out how to order your favorite products and use Amazon Japan’s Prime services. I even called Amazon US and they gave me a defunct phone number and a URL that redirects to the help page. I really need to talk to somebody (a live human person) in English. jp's Global Shipping? Has anyone recently used Global Shipping from Amazon Japan? I haven't used Amazon Japan since 2019, and since then logistics and shipping has been changed dramatically. Over the past several months I've observed changes. I needed something I knew the bot couldn't solve. All about Amazon Prime. No personal information (including last names, phone numbers, etc). I was promised, I confirmed it twice in chat, a $50 gift card credit after 4 items arrived late over a week. Amazon reps told me this is a known problem and yet, when I contact them to resolve it. Jan 5, 2025 · How does Amazon do this and get away with it? So bizarre that their own customer service representatives could blatantly lie to people about returns and then other representatives call them out on their lying but fail to offer viable solutions for the return.